<aside> ⚠️ I conducted a quick heuristic evaluation to find usability problems without the involvement of users. Early on in the design process to make discoveries that can improve the product.

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Finding 1

The progress bar design is inconsistent with a pattern that is used in another part that is comparable. The available methods to perform the action are unclear to the users. It displays 2 rather than 3.

Heuristic Broken

Visibility of System Status

Severity

1/4

Solution finding difficulties

1/3

Finding 2

• There is no apparent hierarchy for navigation or a straightforward organization. The essential functions that the users rely on the app for are obscured by the disorganized design. such as PCR test, MRN, Clearance certificate, etc. No related items are grouped together, which increases the cognitive strain. not set up in a way that makes scanning simple.
• DHA Doctors appointment is not what it means. It is essentially a directory of all the medical professionals licensed by the DHA. The nomenclature is false.

Heuristic Broken

Finding 3

Doctor for every citizen is difficult to understand. It doesn’t clearly state that it is only telemedicine. Until you reach the last steps of the process. Whereas there is another function given which has a name telemedicine and it serves the same function.

Heuristic Broken

Consistency and standards

Severity

2/4

Solution finding difficulties

1/3

Finding 4

The error message "Attention! Service currently unavailable. Please try again" is displayed. To discover if an area is empty, a person must first click on it. There is no hint provided. Alternatively, the actions that can be implemented in the event that the service is urgently needed.

Heuristic Broken

Help users recognize, diagnose, and recover from errors

Severity

3/4

Solution finding difficulties

2/3

Finding 5